Online Feedback

FAQs Online Feedback How to Activate User Manual Request Refund

Online Feedback: FAQs

How to Activate

User Manual
Request Refund

It's recommended to contact us via Feedback inside the program / app for a faster and more efficient solution. Generally, you will get a response within 24-48 hours. Besides checking your Inbox, please also keep an eye on your Spam or Junk Mail folder.

Product: *

Country: *

Request Type: *

Operating System: *

Version Number: *

Email Address: *

Confirm Email: *

Order Number *

Refund Reason *

Your Message: *

Attach Files

Please COPY & PASTE your account email address & password without any space. Or please click here to reset your password to try again.
If the problem persists, please click the Get help now button.

Please make sure to log in iTop VPN with your VIP email account and password. Here is the log-in guidance: https://www.itopvpn.com/how-to-activate.
If the problem persists, please click the Get help now button.

Please check your email Inbox, spam or junk mail folder for a confirmation email from noreply@itopvpn.com.
If you still need help, please click the Get help now button.

Please open iTop VPN > All Servers > ** Fastest Servers > Connect and retry.
If you still need help, please click the Get help now button.

Would you please kindly uninstall third party antivirus and try again? *

If the problem persists, please click the Get help now button.

Would you please let us know what antivirus is incompatible with our product? *
If you choose to keep our product, we'd like to extend your VIP account for the same service time you purchased for free. And the auto renewal feature of your order will be disabled so that you will not be automatically charged in future.
Do you accept our proposal?

To get the refund sooner and help us improve, could you please tell us why you no longer need this product? *

For duplicate orders, the service time of your VIP account has been accumulated automatically.
Please click the top right Options icon to check the expiration date on iTop VPN.

Instead of refund, we'd like to extend your VIP account for the same service time you purchased for free. And the auto renewal feature of your order will be disabled so that you will not be automatically charged in future.
Do you accept our proposal?

Would you please tell us what specific server(s) you need and what you want to do with that (those) server(s) so we can further help you or improve our product? *

If you choose to keep our product, we'd like to extend your VIP account for the same service time you purchased for free. And the auto renewal feature of your order will be disabled so that you will not be automatically charged in future.
Do you accept our proposal?

Would you please tell us what VPN do you already have? *

To get the refund sooner and help us improve, please kindly let us know the details: *

Attachment: Choose file No file chosen Verification Code: *

Send Support Request Proceed with refund Get help now OK, I accept Thanks, problem solved