FAQs - iTop VPN

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Is there a limitation on recording length?

No, there is no limitation on recording length. However, the recording could be limited by the capacity of free drive space where you save the recorded files to. Also, be aware that recording longer time will create very large files that may reduce system performance while working on them like editing and exporting.

Is there watermark in the recorded video?

You can record with/without watermark as per your needs as follows:
Please click the On/Off switch under the REC button in the main screen to open the Settings of Watermark:
Tick Default to record with default watermark.
Tick No watermark to record without watermark.
Tick Customize to edit your own watermark.

How to record my PC screen with iTop Screen Recorder?

Please take the following steps to record your PC screen into a video:
1. Open iTop Screen Recorder.
2. Click the Record tab on the left panel in the main screen.
3. Click the Screen tab.
4. Select the region to record it into a video.
5. Set whether to record Speaker, Microphone, Webcam, and Mouse together with your video by clicking the On/Off switch .
6. Click REC to start the recording.
7. Click the Done button or press F9(default hotkey) to complete the recording.

How to record Only Audio with iTop Screen Recorder?

1. Open iTop Screen Recorder.
2. Click the Record tab on the left panel in the main screen.
3. Click the Only Audio tab.
4. Configure the settings for Speaker, Mic, and Voice Tone.
5. Click the red REC button to start audio recording.
6. Click the Done button or press hotkey to complete the recording.

How to record game with iTop Screen Recorder?

1. Open iTop Screen Recorder.
2. Click the Record tab on the left panel in the main screen.
3.Click Game tab in the Record screen.
4. Set the settings for Speaker, Microphone, Webcam, HUD, and Boost as per your needs.
5. Play the game you want to record and then click the red REC button to start the recording.
6. Click the Done button or press hotkey to complete the recording.
To record webcam into video simultaneously, please just follow the steps to record your screen and drag the webcam overlay into the recording region to record webcam and video simultaneously.

How to record audio from my microphone and speaker into video simultaneously?

Please click the ON/OFF buttons for both microphone and speaker in the main screen to enable the features before your recording.

How to record webcam only? How to record webcam into video simultaneously?

Steps to only record webcam:
1.Open iTop Screen Recorder.
2. Click the Record tab on the left panel in the main screen.
3. Click Webcam tab in the Record screen.
4. Configure your settings for webcam recording including Speaker, Mic, Brightness, and Background.
5. Click REC to start the recording. It will record webcam only in this way.
Steps to record webcam into video simultaneously:
1. Open iTop Screen Recorder.
2. Click the Record tab on the left panel in the main screen.
3.Click the Screen tab.
4. Select the region to record it into a video.
5. Set to record webcam together with your video by clicking the On/Off switch .
6. Click REC to start the recording. It will record both the screen and webcam together into a video.

How to record mouse actions and add mouse click effects in my record?

iTop Screen Recorder supports recording with mouse actions, please click the ON/OFF switch for mouse in the main screen under Screen tab of Record.
To add mouse click effects to your recording, please click Options at the top left corner in the main screen > click Settings > click Mouse in the left panel > tick Add highlight effects and/or Add click animation per your needs.

How to share my recorded files and screenshots to the third party platforms such as YouTube, Facebook, and Instagram?

You can share the recorded files and screenshots to the third party platforms as follows:
Click Files on the left panel in the main screen and hover your mouse to a video or audio file or a screenshot that you want to share and you can see the More icon. Click More > click Upload > click the platform you want to share to.

Where will the recorded video be saved to?

To find the default save to directory, please go to Options > Settings > Storage. You can also click the folder icon to change the directory

Can I record two monitors simultaneously?

Yes, you can record two monitors as follows:
Open iTop Screen Recorder > Select Region > drag your mouse to select the two monitors at the same time to record two monitors.

How do I register/refresh my iTop Screen Recorder PRO edition?

Please click here to view the detailed instructions to register/refresh iTop Screen Recorder PRO edition.

How to transfer iTop Screen Recorder Pro to another PC?

To transfer iTop Screen Recorder Pro to another PC, please uninstall the PRO program from your old PC (if possible) and then contact us to reset your license code to let it can be used on your new PC.

How to reinstall iTop Screen Recorder Pro after an unintended uninstall, formatting, reinstalling, upgrading your computer, or replacing HD, Motherboard, CPU, etc?

You may get the error message "activated for maximum PCs" during your re-installation, please contact us to reset your license code to let you can re-install successfully.

How to change language?

Open iTop Screen Recorder > Click Options icon at the top left > click Settings > choose the language you want under General settings.

How to update iTop Screen Recorder?

Pro users can always enjoy the latest version automatically with Update automatically ticked in Settings.
Free users can manually update iTop Screen Recorder as follows:
Click Options icon at the top left and select Check for updates to update your program.

How to uninstall iTop Screen Recorder?

You can uninstall iTop Screen Recorder by following the Uninstall Instruction.

How to fix the "No webcam detected" issue?

When your webcam isn't recognized by iTop Screen recorder, you can try the following steps to solve the issue:
Solution for built-in webcam:If you are using a built-in webcam, make sure that the webcam is turned on.
Solution for an external connected webcam:
1) Disconnect and reconnect your webcam, or reconnect it with a different USB port (USB 2.0 or USB 3.0 port) on your PC.
2) Disconnect other unused USB devices if any.
3) Check your antivirus software and make sure it does not block access or permission to use your webcam.
4) Uninstall your webcam driver and scan for hardware changes.
Open Device Manager, right click on your webcam, and then select Properties > Select the Driver tab and select Uninstall > Delete the driver software for this device and select OK > On the Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, and restart your PC to see if it works.
5) If your webcam works properly with other apps like MSN, Skype, etc., but only cannot work with iTop Screen recorder, please contact us for assistance.

How to fix the "No Sound" issue from speaker and/or microphone in recorded videos?

Please click here to get detailed solutions.

How to fix the error "The current directory is not accessible"?

Please click here to get detailed solutions.

How to fix the error "Failed to load the recording library."?

Please click here to get detailed solutions.